1. Important Notice
KetoMatchaStore (accessible at ketomatchastore.com) is a marketing and informational website that promotes the dietary supplement Matcha Extreme through affiliate marketing programmes. It is important that you understand the following:
- KetoMatchaStore is not the manufacturer, seller, or distributor of Matcha Extreme or any other product.
- We do not operate an online shop and do not process orders, payments, or shipments.
- When you click on a purchase link (such as "Order Now") on our website, you are redirected to the website of our authorised commercial partner, where the actual transaction takes place.
- Your purchase is made directly with and from the third-party commercial partner, not from KetoMatchaStore.
As we are not a party to any purchase transaction, we are unable to process, manage, or mediate refunds, returns, exchanges, or any other post-purchase matters. For our full terms of use, please see our Terms & Conditions.
2. Refunds and Returns
All matters relating to refunds, returns, product exchanges, and complaints about product quality or delivery must be directed exclusively to the seller from whom you made your purchase. KetoMatchaStore has no involvement in, control over, or responsibility for the refund or return policies of our commercial partner.
We strongly recommend that you: review the refund and return policy on the seller's website before completing your purchase; retain your order confirmation email and any correspondence with the seller; and note the seller's contact details, which are typically provided in your order confirmation or on their website.
3. How to Request a Refund
If you wish to request a refund or return a product, please follow these steps:
- Contact the seller directly. The seller from whom you purchased the product is responsible for handling all refund requests. Their contact details can be found in your order confirmation email or on their website.
- Provide your order details. When contacting the seller, have your order number, date of purchase, and any relevant information ready to facilitate the process.
- Follow the seller's refund procedure. Each seller has their own refund and return policies and procedures. Please refer to their terms and conditions for specific instructions.
KetoMatchaStore does not process, handle, or mediate any refund or return requests. We are unable to intervene in transactions between you and the seller.
4. What We Can Help With
Whilst we are unable to assist with purchase-related matters such as refunds, returns, or delivery issues, our team is happy to help with the following:
- Questions about the content published on our website.
- General information about Matcha Extreme, including descriptions, ingredients, and usage guidance as presented on our website.
- Technical issues or difficulties experienced whilst using our website.
- Enquiries relating to our Terms & Conditions or other policies.
For any of the above, please do not hesitate to reach out to us via our Contact page.
5. Contact Information
For enquiries relating to this website and its content (not product purchases or refunds), you may contact KetoMatchaStore using the following details:
- Email: [email protected]
- Address: 205 Archbishop Makarios Avenue, Limassol 3030, Cyprus
You may also reach us through our Contact page. Please remember that for all purchase-related queries, including refunds, returns, and delivery issues, you must contact the seller from whom you made your purchase directly.