1. Important Notice
KetoMatchaStore (accessible at ketomatchastore.com) is an informational and marketing website that participates in affiliate marketing programmes. We promote the dietary supplement Matcha Extreme and provide content designed to help you make an informed decision.
KetoMatchaStore is not a retailer, seller, or manufacturer of any product. We do not operate an online shop, process orders, handle payments, arrange deliveries, or manage inventory. When you click an "Order Now" or similar button on our website, you are redirected to the website of our commercial partner, where the actual purchase takes place.
Any contract for the sale of goods is formed exclusively between you and the third-party seller. KetoMatchaStore is not a party to any such transaction. For the full terms governing your use of our website, please see our Terms & Conditions.
2. Refunds and Returns
As KetoMatchaStore does not sell any products, we are unable to process refunds, returns, exchanges, or handle any product-related complaints. All matters relating to:
- Product refunds and returns;
- Product exchanges;
- Product quality or defects;
- Delivery issues (delays, damaged packages, missing items);
- Billing disputes or payment queries
must be addressed directly with the seller from whom you purchased the product. We recommend that you carefully review the seller's refund and returns policy before completing your purchase. It is also advisable to keep all order confirmations, receipts, and correspondence with the seller for your records.
3. How to Request a Refund
If you wish to request a refund or return a product, please follow these steps:
- Contact the seller directly. The seller's contact details can typically be found in your order confirmation email, on the seller's website, or in the documentation that accompanied your delivery.
- Refer to the seller's refund policy. Each seller has its own terms and conditions regarding refunds, returns, and exchanges. The seller's policy will outline the applicable timeframes, conditions, and process for requesting a refund.
- Provide your order details. When contacting the seller, have your order number, purchase date, and any relevant information ready to help expedite the process.
Please note that KetoMatchaStore does not act as an intermediary in refund or return processes and cannot intervene in disputes between you and the seller.
4. What We Can Help With
Whilst we are unable to assist with product orders, deliveries, or refunds, there are a number of things we can help you with:
- Website content: Questions about the information presented on our website;
- Product information: General queries about Matcha Extreme, including ingredients and product descriptions featured on our website;
- Technical issues: Problems accessing or navigating our website;
- Privacy and data concerns: Questions about how we handle your personal data.
For any of the above, please get in touch via our Contact page or email us directly.
5. Contact Information
If you have questions specifically about our website or its content, please contact us:
- Email: [email protected]
- Address: 205 Archbishop Makarios Avenue, Limassol 3030, Cyprus
Please bear in mind that we can only assist with matters relating to the KetoMatchaStore website itself. For all purchase-related queries, including refunds, returns, and delivery issues, please contact the seller directly.